Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to flag a suggestion? This page explains the best way to reach the New Sweepstakes Casinos team and what you can expect from us once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. Whether you're asking about a specific platform's welcome bonus, a redemption question, or something you noticed on the site that doesn't look right, send it our way. We try to reply within a couple of business days, though busier periods can occasionally push that out a little.
What we can help with
We're an independent site that reviews and compares sweepstakes and social casinos operating in the US market. That means we're well placed to help with things like:
- Questions about how a specific offer listed on the site works, such as welcome bundles from operators like Crown Coins or SplashCoins
- Corrections if an operator has changed its eligible states, redemption terms, or promotional structure since we last checked
- Feedback on your own experience with a platform we've reviewed, positive or negative
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggestions for platforms you'd like to see us research and add to our listings
What we can't do
We're a comparison and information resource, not an operator, a payment processor, or a customer support desk for any of the casinos listed here. That means a few things fall outside what we can help with:
- Account issues, login problems, or identity verification on any sweepstakes casino site — these need to go directly to that operator's own support team
- Redemption disputes, delayed payouts, or questions about a specific transaction on your account
- Legal advice on whether a particular platform is available or permitted in your state — availability changes and we're not in a position to confirm your personal eligibility
- Requests to add operators we haven't independently researched and verified
If you're dealing with an account or redemption issue, check the operator's own help centre or terms page first — most sweepstakes casinos publish contact details for exactly this kind of query.
Before you write in about eligibility
A lot of the messages we get are about whether a certain sweepstakes casino is available in a reader's state. Because eligible states, age requirements (usually 18+, though some operators set the bar at 21+), and redemption thresholds are all set by the individual operator and can change without much notice, we always recommend checking the platform's own terms and conditions before signing up or making a purchase of virtual currency. Our Responsible Gambling page also has some useful context on playing within your limits, and our Terms and Conditions page covers how we handle the information on this site.
A note on how we work
New Sweepstakes Casinos earns commission from some of the operators featured on this site when readers sign up through our links. This never influences how we rate or rank a platform — our editorial team assesses each one on the same criteria regardless of any commercial relationship. If you want to know more about who we are and how we research the sites we cover, our About Us page has the full picture.
Send us your feedback
Sweepstakes casinos change their promotions, coin packages, and state availability fairly often, and reader feedback is one of the ways we catch those changes quickly. If something on truecrimelibrary.com looks out of date or you've noticed a discrepancy between what we've listed and what an operator actually offers, a short email pointing it out helps us keep the site accurate for the next person who visits.